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Update policy for Gemology Tools Professional:
If you purchased Gemology Tools Professional within the last 365 days (one calendar year) you can download the program for free. If you can't download the program for any reason then you can purchase an upgrade CD for $10.00 postpaid. Proof of prior purchase is required (in other words, you must be in our database). Send us an email, we'll check our sales database and send directions for upgrading.
For users who paid for a version more than one year ago, the cost of the upgrade is $24.95 for a download. You can purchase an upgrade CD for an additional $5.00 postpaid. Proof of prior purchase is required (in other words, you must be in our database) unless we sent you an email. Send us an email, we'll check our sales database and send directions for upgrading.
You have 45 days from the date of purchase to notify us if you do not receive the CD. After 45 days (and up to a year from the purchase date) a replacement CD will cost $10.00 postpaid.
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